Multi-Year Accessibility Plan

Multi-year Accessibility Plan 2016

Regulation/Requirement Target Date Strategy Staff Comments/Status
O.Reg. 191/11-3 (1-4)

Accessibility Policy


Develop Accessibility Policy to address compliance with Integrated Accessibility Standard Regulation. Must be made publicly available & provide them in an accessible format

January 1, 2014 Policy:

•  Develop Policy

•  Approval of Policy by General Managers

•  Communicate policy to staff

•  Once approved the Policy is to be placed on our Website and made available in alternative formats.

Diana Status: Completed

•  Policy has been made and approved by General Managers

•  Has been posted on our website


O.Reg. 191/11-4 (1-4)

Accessibility Plan

To outline compliance plan in regards to Integrated Accessibility Standard Regulation. Must be posted on website upon completion. Annual Progress Report required. Completed Plan update required every 5 years

January 1, 2014 Accessibility Plan:

•  Develop Multi-year Accessibility Plan

•  Approval of Plan by General Managers

•  Once approved the Multi-year Accessibility Plan is to be placed on our Website and made available in alternative formats.

•  Develop Progress report template

Diana Status: Completed

•  Multi-year plan developed and  approved by General Managers


O.Reg. 191/11-14 (1-7)



By January 1, 2021, all internet websites and web content must conform with WCAG 2.0 Level AA, other than,

i.   success criteria 1.2.4 Captions (Live), and

ii. success criteria 1.2.5 Audio Descriptions (Pre-recorded).

January 1, 2021 Website Audit:

•  Contact service provider and conduct website accessibility audit.

•  When adding new materials or making changes to the  website ensure it meets WCAG 2.0 Level AA requirements


Josie Status: Pending


O. Reg. 191/11-7 (1-6)



Employers shall provide training regarding Integrated Accessibility Regulation and Ontario Human Rights Code requirements to all employees and volunteers, persons who participate in developing organizational policy and other persons who provide goods, services or facilities on behalf of the organization. Training to take place as soon as practicable and shall include any changes to policies on an ongoing basis. Record keeping of training provided and number of participants is required

January 1, 2015 Training Plan :

•  The Accessibility Training program has been made.  Once the Policy has been approved it will be added to the training.

Diana Status: Completed

•  The Accessibility Training Program has already been made and employee training has begun.  Training records are kept.

•  The Policy is approved it is posted for staff to review and has been added to the current training program.

O.Reg.191/11-11 (1-4)

Feedback Mechanism


Ensure accessible feedback mechanism in relation to areas covered under Integrated Accessibility Regulation. Every obligated organization shall notify public about availability of accessible formats and communication supports.

January 1, 2014 Feedback:

•  Currently customer surveys are provided to the client in paper format.  Assistance can be provided to help clients fill it out based on individual needs. The Survey is also available in electronic format and can be e-mailed to the client.

Diana Status: Completed
O.Reg. 191/11-22

Accommodation –Recruitment

Notice shall be provided to employees and public about the availability of accommodation for applicants with disabilities during recruitment process.

January 1, 2016 Procedures:

•  Establish notice in job postings



Hiring Manager

Status: Completed



O. Reg. 191/11-23 (1-2)

Accommodation – Selection

Accommodation shall be provided to applicants selected to participate in assessment or selection process, upon request. Suitable accommodation shall be provided in manner that takes applicant’s accessibility needs into account.

January 1, 2016 Procedures:

•  If an applicant or successful candidate requests an accommodation, the hiring manager will discuss their needs with them and make the appropriate arrangements


Hiring Manager


Status: Completed




Accommodation Notice – New Employees


Successful applicant shall be informed of availability of accommodation and shall be provided with accommodation policy when making offer of employment

January 1, 2016 Procedure:

When making an employment offer included with the usual paperwork will be a copy of our accessibility policy.






Hiring Manager

Status: Completed

All department heads have a copy and are to provide the policy to all new hires.

Hiring Party- to ensure materials are given to new hires

O.Reg.191/11-25 (1-3)

Accommodation Notice – All Employees


Accommodation policy shall be provided to all employees and any updates shall be provided whenever changes are made

January 1, 2016 •  Accommodation Notice is located in our Accessibility policy.  This policy is to be posted.

•  Provide updates to employees as needed.



Diana Status: Completed


O.Reg. 191/11-26 (1-2)

Alternate Formats


Alternate formats shall be provided to employees with disabilities upon request including information needed to perform employee’s job, information generally available in workplace. Employer will consult employee making request when determining suitability of accessible format provided.

January 1, 2016 •Ensure all relevant material is available to staff in alternate format (e.g. Orientation material, Health and Safety information, job description etc.).


Diana Status: Completed


Alternate formats will be created and delivered based on individual needs.

O.Reg. 191/11-27 (1-5)

Workplace Emergency Response Information


Every employer shall provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation due to the employee’s disability.

January 1, 2012 •  Create an Employee Emergency Information Worksheet, as well as, Individualized Workplace Emergency Response Information. Diana Status: Completed

•  An Employee Emergency Information Worksheet has been created to help identify barriers which may arise in an emergency.  This worksheet will help us create Individualized Emergency Response Plans for employees with disabilities.

•  Individualized Emergency Response Plan template has also been created.

O.Reg. 191/11-28 (1-2)

Documented Accommodation Plans

Documented Accommodation Plans shall be provided to employees with disabilities

January 1, 2016 •  Create Accommodation Planning Form

•  Create Individualized Accommodation Plans as required



Status: Completed


Status: As Needed

O.Reg.191/11-29 (1-3)

Documented Return-to-Work

Documented Return-to-Work process shall be established including disability-related accommodations

January 1, 2016


•Create Return-To-Work process


Diana Status: Completed




O.  Reg.191/11-30 (1-2); 31 (1-2); 32 (1-2)

Accessibility Throughout Employment Life-Cycle

Performance Management, Career Development and advancement and Redeployment processes shall include accessibility accommodation and provided in alternate format

January 1, 2016 Performance Management:

Communicate requirement to provide accommodation throughout employment life-cycle to all GM’s, supervisors and staff as appropriate



Diana Status: Completed

This requirement has been communicated to all department heads and hiring manages.  The performance appraisal process will take into account the accessibility needs of employees with disabilities, incorporating any accommodation plan that may be required. The accessibility needs of employees who are actively participating in training and professional development activities will be considered. Redeployment will take into account the accessibility needs of employees with disabilities, as well as documented individual accommodation plans.

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